Production Support Engineer

Job Description

Production Support Engineer

We are seeking a Production Support Engineer to join our Infrastructure team. Grasshopper trades at a number of exchanges globally and we are looking for a support engineer interested in working in a dynamic environment and using their skills to improve the availability, stability and reliability of the Infrastructure.

As a Production Support Engineer, you are expected to support trading operations and be the bridge between trading and technology. We are looking for somebody that is eager to learn and grow in their role. You have a great interest in improving and automating processes. You will have a chance to work on a cutting edge technology platform, google cloud, and possibly introduce a new solution yourself if you can make a case for it.

Responsibilities

  • Day to day support of order management and market data delivery systems on major electronic exchanges.
  • Solving problems by providing level one support for our production systems and keep accurate documentation.
  • Monitoring and reporting on the status and health of our systems.
  • Serving as the primary technical contact for brokers and exchanges.
  • Improvement of current tools used internally to manage and monitor the complete infrastructure.
  • Handles desktop support, both hardware and software.
  • Provisioning of new internal users.

Skills and Knowledge Required

  • Thinks clearly, learns quickly, solves problems, and can work with no supervision.
  • Asks good questions. Communicates effectively.
  • Familiarity with software development practices. Works well in a team.
  • Strong troubleshooting and problem-solving abilities.
  • Good communication skills and fluency in english.
  • Experience with Linux (CentOS, Fedora) and Windows.
  • Experience with databases and SQL.
  • Proficient in scripting python and bash or shell.

 

Good to have

  • Knowledge of automation tools like puppet, ansible, terraform
  • Knowledge of Google Cloud
  • Experience with monitoring tools like nagios, icinga, prometheus, influx

 

The kind of people who thrive in Grasshopper

About Grasshopper

Grasshopper is an Asian proprietary trading firm and liquidity provider competing on the global stage. Our cutting edge in-house technology puts us at the forefront of developments in electronic trading. An unbroken record of consistency and profitability is underpinned by firm values of curiosity, empowerment and flexibility that guide our future success.

At Grasshopper, you will be working in a diverse and dynamic environment with a flat hierarchy. With 65 employees and 15 nationalities working in an open office, communication is essential to performance. To keep our edge as the “small giant” of proprietary trading, we give employees a high level of autonomy and encourage them to get creative, take risks, make mistakes and learn from them.

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We Value You

We respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

We are in the business of developing people. We focus on substance and delivery - as long as you perform and communicate, you will be recognized and rewarded. We are dedicated to supporting our staff and ensuring they develop professionally and holistically to maximize their potential.


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