Junior Production Support Engineer in VietNam(Vietnamese speaking)

Job Description

We are seeking a Vietnamese speaking Junior Production Support Engineer to join our Infrastructure team in our Ho Chi Minh city office, Vietnam. Grasshopper trades at a number of exchanges globally and we are looking for an individual who is interested in working in a dynamic environment and using their skills to improve the availability, stability and reliability of the infrastructure.

As a Junior Production Support Engineer, you will support trading operations and be the bridge between trading and technology. The ideal candidate should also have curiosity and eagerness to learn and to grow in their role. You have a great interest in improving and automating processes. You will have a chance to work on a cutting edge technology platform, google cloud, and possibly introduce a new solution yourself if you can make a case for it.

Responsibilities

• Day to day support and solving problems by providing level one support for our production systems and keeping accurate documentation.

• Monitoring and reporting on the status and health of our systems.

• Improvement of current tools used internally to manage and monitor the complete

infrastructure.

• Handles desktop support, both hardware and software.

• Provisioning of new internal users.

• To provide standby support after usual working hours and on-call duties and timely response to ad-hoc requests and incidents.

• Involve in planning system rollouts and major trading platform changes.

Skills and Knowledge Required

Able to communicate in Vietnamese because you will need to source/manage local vendors for hardwares

GOOD TO HAVE:

• Knowledge of automation tools like puppet, ansible, terraform

• Knowledge of Google Cloud

• Experience with monitoring tools like nagios, icinga, prometheus, influx

• Experience with databases and SQL.

• Knowledge of PC architecture and ability to build a PC from scratch

Qualifications

• Min. Diploma/ Degree in Information Systems or the equivalent

• Thinks clearly, learns quickly, solves problems, and can work with minimal supervision

• Ask good questions. Communicates effectively

• Have a strong willingness to learn

• Familiarity with software development practices

• Strong troubleshooting and problem-solving abilities

• Good communication skills and fluency in English

• Experience with Linux (CentOS, Fedora) and Windows

• Proficient in scripting python and bash or shell